About This Policy
This Cookie Policy explains how Richard Casino, operated from Level 32, 1 Farrer Place, Sydney NSW 2000, Australia, uses cookies and similar tracking technologies when you visit richard-cassino-australia.com. By continuing to use our website, you acknowledge that you have read and understood the practices described below.
This policy should be read alongside our Privacy Policy and Terms & Conditions, which together govern your use of our platform.
What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They allow the site to remember certain information about your visit, such as your preferred language, login status, or items you’ve interacted with. Cookies cannot run programs or deliver viruses to your device; they are simply a record that a server can read the next time you return.
Beyond traditional cookies, we may also use similar technologies such as web beacons, pixel tags, and local storage objects. These work in comparable ways and are subject to the same rules described in this policy.
Why We Use Cookies
Richard Casino uses cookies for several practical purposes. Some are essential for the site to function at all. Others help us understand how players navigate the platform so we can improve it. Some support personalisation, and others relate to responsible gambling obligations that apply specifically to licensed online casino operators serving Australian residents.
We do not use cookies to sell your data to third parties, and we do not use advertising networks that build behavioural profiles for the purpose of targeting you on other websites without your knowledge.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are required for core functionality and cannot be switched off. Without them, the site would not work correctly. They include:
- Session authentication cookies that keep you securely logged in during your visit
- Cookies that remember your cookie consent preferences
- Security cookies that protect against cross-site request forgery
- Load-balancing cookies that ensure stable performance across our servers
- Cookies that enforce age verification and responsible gambling restrictions set during your registration
Because these cookies are necessary for the website to operate, they do not require your consent under Australian privacy law. However, you may disable them through your browser, though doing so will prevent you from using most features of the site.
Functional Cookies
Functional cookies allow the website to remember choices you make and provide enhanced, more personalised features. At Richard Casino, these include:
- Language and currency preferences (Australian Dollar display settings)
- Your preferred game category or lobby view
- Whether you have previously dismissed certain notifications or banners
- Live chat session data so you do not have to re-enter your query if you refresh the page
These cookies do not track your activity on other websites. If you choose not to accept them, some personalisation features will not be available, but the core platform will still function.
Performance and Analytics Cookies
We use analytics cookies to understand how visitors interact with richard-cassino-australia.com. This includes which pages are visited most, how long players spend in certain sections, where errors occur, and how players arrive at the site. This information is aggregated and anonymised; it does not identify you personally.
Analytics data helps us improve site performance, fix technical issues, and make informed decisions about what content and features to prioritise. The tools we use for this purpose are configured to comply with the Australian Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012, including appropriate data minimisation and storage limitation practices.
Responsible Gambling Cookies
As an online gambling platform that serves Australian players, Richard Casino operates under obligations relating to player protection and harm minimisation. We use specific cookies to support these obligations:
- Cookies that record self-exclusion and session limit settings you have applied to your account
- Cookies that track session duration so that on-screen reminders function correctly
- Cookies that support the enforcement of deposit and loss limits you have set
- Cookies that ensure players who have requested account restrictions cannot access restricted features
These cookies exist to protect you. Disabling them may interfere with the responsible gambling tools you have set up on your account. If you have any concerns about how these settings are stored, please contact our support team at welcome@richard-cassino-australia.com.
Third-Party Cookies
Some features on our platform involve third-party services that may set their own cookies. These include:
- Game providers such as Evolution Gaming and other software studios whose content is embedded in our platform
- Payment processing partners who handle transaction verification
- Customer support chat tools
- Fraud detection and identity verification services
Each of these third parties operates under its own privacy and cookie policy. Richard Casino takes reasonable steps to ensure that any third parties we work with handle data in a manner consistent with Australian privacy standards, but we are not responsible for the independent practices of external services. We recommend reviewing the privacy policies of these providers if you have specific concerns.
Cookies and Australian Privacy Law
The collection of data through cookies on richard-cassino-australia.com is conducted in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it. Where cookies collect information that could be considered personal information under Australian law (such as an IP address linked to an identifiable individual), we handle that information in line with our obligations under the APPs.
Specifically, this means:
- We only collect cookie data that is reasonably necessary for our functions and activities
- We take reasonable steps to protect cookie-derived data from misuse, interference, loss, and unauthorised access
- We do not use or disclose personal information collected via cookies for a purpose other than the primary purpose for which it was collected, unless an exception under the Privacy Act applies
- We give you the ability to access and correct your personal information, including data collected through cookies, upon request
If you believe that we have not handled your personal information in accordance with the Privacy Act, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Cookie Retention Periods
Different cookies are stored for different lengths of time depending on their purpose:
- Session cookies exist only for the duration of your browser session and are deleted when you close your browser
- Persistent functional cookies are generally retained for between 30 days and 12 months, after which they expire automatically
- Analytics cookies are typically retained for up to 13 months before being anonymised or deleted
- Responsible gambling preference cookies are retained for as long as your account remains active, to ensure your chosen limits and restrictions remain in force
You may delete cookies from your device at any time through your browser settings, regardless of when they are due to expire.
How to Manage and Control Cookies
Browser Settings
All major browsers allow you to view, manage, and delete cookies through their settings menus. Below are direct links to cookie management instructions for the most commonly used browsers:
Please be aware that blocking or deleting cookies will affect your experience on richard-cassino-australia.com. In particular, strictly necessary and responsible gambling cookies cannot be replaced by alternative mechanisms, so disabling them will limit what the platform can do for you.
Opt-Out from Analytics
If you wish to opt out of analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on, which prevents analytics scripts from collecting data about your visits.
Do Not Track
Some browsers allow you to send a “Do Not Track” signal to websites you visit. At present, there is no universally accepted standard for how websites should respond to such signals, and richard-cassino-australia.com does not currently alter its data collection practices based on this signal alone. We will revisit this position if a recognised standard is adopted in Australia.
Consent
When you first visit richard-cassino-australia.com, you will be presented with a cookie notice that allows you to accept or manage your cookie preferences by category. Strictly necessary cookies are enabled by default, as they are required for the site to function. All other categories require your active consent before they are set.
You may withdraw or adjust your consent at any time by revisiting your cookie settings through the link provided in the footer of our website. Withdrawing consent will not affect the lawfulness of any processing that took place before you withdrew it.
Changes to This Policy
We may revise this Cookie Policy from time to time to reflect changes in technology, regulation, or the way we operate our platform. Where changes are material, we will take reasonable steps to bring them to your attention, such as by displaying a notice on the website or sending a notification to registered account holders. Continued use of richard-cassino-australia.com after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have questions about how Richard Casino uses cookies, or if you wish to exercise any rights relating to your personal information, you can reach us through the following channels:
- Email: welcome@richard-cassino-australia.com
- Phone: +61 2 8015 7080
- Post: Level 32, 1 Farrer Place, Sydney NSW 2000, Australia
- Online: Contact form
Our team is available Monday to Saturday, 9AM to 6PM AEST.