1. About These Terms
These Terms and Conditions govern your use of Richard Casino, accessible at https://richard-cassino-australia.com/, and apply to all players accessing the platform from Australia. By registering an account, making a deposit, or using any service offered through Richard Casino, you confirm that you have read, understood, and agreed to everything set out below.
If you do not agree with any part of these Terms, you must not use the platform. Richard Casino reserves the right to revise these Terms at any time. Continued use of the site following any amendment constitutes your acceptance of the updated version.
2. Eligibility and Account Registration
2.1 Age and Residency Requirements
You must be at least 18 years of age to register an account with Richard Casino. This is a strict requirement with no exceptions. Richard Casino does not knowingly permit minors to create accounts or participate in any form of real-money gambling on the platform.
By completing registration, you confirm that:
- You are 18 years of age or older;
- You are acting on your own behalf and not as an agent for any third party;
- The personal information you have provided is accurate, complete, and current;
- You are not prohibited from gambling under any applicable law or court order;
- You are not a self-excluded player, whether through Richard Casino’s own exclusion programme or any national self-exclusion register.
2.2 One Account Per Person
Each player is permitted to hold one account only. Creating duplicate accounts, whether under the same name, email address, payment method, device, or household, is a breach of these Terms. Any bonus funds or winnings associated with duplicate accounts may be voided, and the accounts may be closed without notice.
2.3 Account Security
You are responsible for keeping your login credentials confidential. Richard Casino will not be held liable for any loss resulting from unauthorised access to your account where you have failed to maintain the security of your username and password. If you suspect your account has been accessed without your authorisation, contact support immediately at welcome@richard-cassino-australia.com or by phone at +61 2 8015 7080.
3. Know Your Customer (KYC) Verification
Richard Casino is required to verify the identity of all players prior to processing withdrawals and, in certain circumstances, before any gameplay. This process is standard practice in the regulated online gaming industry and is conducted in accordance with applicable anti-money laundering obligations.
You may be asked to provide:
- A copy of a valid government-issued photo identification (e.g., Australian driver’s licence or passport);
- Proof of address issued within the last three months (e.g., utility bill or bank statement);
- Proof of the payment method used to fund your account;
- In some cases, proof of the source of funds where deposits are substantial.
Failure to provide satisfactory documentation within a reasonable timeframe may result in account restrictions or closure. Withdrawals will not be processed until verification is complete.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
Richard Casino accepts deposits via Visa, Mastercard, and major cryptocurrencies, among other methods displayed at the cashier. All transactions are processed in Australian Dollars (AUD), eliminating currency conversion costs for Australian players.
4.2 Deposit Conditions
Deposits are processed in real time in most cases. Richard Casino does not charge fees on deposits, though your bank or payment provider may apply their own charges. You must only use payment methods that are registered in your name. Funding an account using a method belonging to another person is not permitted.
4.3 Withdrawal Processing
Withdrawal requests are subject to identity verification as described in Section 3. Once verification has been completed and a withdrawal approved, processing times will depend on the payment method selected. Cryptocurrency withdrawals are typically the fastest option. Richard Casino reserves the right to carry out additional security checks on withdrawals above certain thresholds in line with its anti-money laundering procedures.
Withdrawals will only be returned to the same method used for the original deposit, where technically possible. Exceptions may be made at the discretion of the finance team.
5. Bonuses and Promotional Offers
5.1 Welcome Pack
New players are eligible for the Richard Casino Welcome Pack, which includes deposit match bonuses of up to AU$2,000 across qualifying deposits, plus 200 Free Spins. The precise structure of each deposit bonus, including match percentages and free spin allocations, is detailed on the relevant bonus pages.
5.2 General Bonus Conditions
All bonuses, free spins, and promotional offers are subject to wagering requirements before any associated winnings can be withdrawn. Unless stated otherwise on the specific offer page, the following general conditions apply:
- Bonus funds must be wagered a specified number of times before a withdrawal can be requested;
- Games may contribute to wagering requirements at different rates (e.g., pokies typically contribute 100%, while table games may contribute at a lower rate or not at all);
- Bonuses are issued for personal use only and may not be transferred;
- Richard Casino reserves the right to void any bonus where it suspects abuse, including the use of multiple accounts, coordinated betting patterns, or wagering solely on low-risk outcomes to satisfy requirements;
- Only one welcome bonus may be claimed per player, household, IP address, or payment method.
5.3 Free Spins
Free spins are valid on specified games only, as noted in each promotion. Winnings from free spins are credited as bonus funds and are subject to the same wagering requirements as other bonuses unless explicitly stated otherwise.
5.4 Reload and Ongoing Promotions
Richard Casino offers reload bonuses and recurring promotional offers to existing players. These are subject to their own terms and conditions, which are published alongside each offer. Players should review the specific terms before opting in.
6. Responsible Gambling
Richard Casino takes its obligations regarding responsible gambling seriously. The platform provides a range of tools to help players manage their activity:
- Deposit limits – set daily, weekly, or monthly caps on how much you can deposit;
- Session time limits – restrict how long you can remain logged in during any session;
- Reality checks – receive regular reminders showing how long you have been playing and how much you have spent;
- Loss limits – cap the amount you can lose within a defined period;
- Self-exclusion – temporarily or permanently exclude yourself from the platform.
These tools can be accessed from your account settings or by contacting our support team. Self-exclusion requests are acted on promptly. If you self-exclude, you should not attempt to open a new account or circumvent the exclusion, and Richard Casino will take reasonable steps to identify and close any such accounts.
If you believe your gambling may be causing harm, we encourage you to seek help from organisations that provide free, confidential support to Australians affected by gambling-related issues, such as Gambling Help Online (1800 858 858) or the Gambling Help Line.
Players under 18 are prohibited from accessing the platform. Adults are encouraged to use parental control software if minors have access to their devices.
7. Fair Play and Prohibited Conduct
Richard Casino uses certified random number generator technology across its games to ensure fair and unpredictable outcomes. All games are sourced from licensed software providers, and their return-to-player percentages are set by the respective studios.
The following conduct is strictly prohibited:
- Using any software, bot, script, or automated tool to interact with the platform;
- Attempting to exploit software bugs, glitches, or errors for financial gain;
- Colluding with other players in any game mode;
- Using a VPN, proxy, or similar technology to circumvent geographic restrictions or to disguise your location;
- Engaging in charge-backs or disputing legitimate transactions with your bank or payment provider;
- Providing false identity information or documents during the verification process;
- Any form of fraud, money laundering, or funding an account with proceeds of crime.
Richard Casino reserves the right to suspend or permanently close any account where prohibited conduct is identified and to recover any funds obtained through such conduct.
8. Anti-Money Laundering (AML) Policy
Richard Casino maintains an Anti-Money Laundering programme in accordance with applicable financial crime prevention obligations. All transactions are monitored, and unusual or suspicious activity is reviewed by our compliance team. Where required, Richard Casino will report such activity to the relevant authorities.
Players are expected to cooperate fully with any requests for documentation or information related to source of funds or the origin of deposits. Failure to cooperate may result in account suspension and the withholding of funds pending investigation.
Richard Casino does not accept cash or negotiate any form of currency exchange. All funds on the platform must originate from a payment method registered in the player’s name.
9. Privacy and Data Protection
Richard Casino collects and processes personal data in accordance with its Privacy Policy, available on the website. By registering, you consent to the collection and use of your information as described in that document.
Your data is used for the purposes of account management, identity verification, fraud prevention, and compliance with legal obligations. Richard Casino does not sell personal data to third parties for marketing purposes. Data is stored securely and access is restricted to authorised personnel.
For any privacy-related enquiries, contact us at welcome@richard-cassino-australia.com.
10. Intellectual Property
All content on the Richard Casino website, including but not limited to logos, graphics, software, game interfaces, text, and layout, is the property of Richard Casino or its licensors and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access the platform for personal, non-commercial use only.
You may not copy, reproduce, distribute, modify, or create derivative works from any content on the platform without the prior written consent of Richard Casino.
11. Technical Issues and Service Availability
Richard Casino takes reasonable steps to ensure the platform is available at all times, but does not guarantee uninterrupted access. The site may be temporarily unavailable due to maintenance, technical faults, or circumstances outside our control.
In the event of a technical malfunction during gameplay that results in an incomplete round or transaction, Richard Casino will investigate and resolve the matter in accordance with its technical procedures. Any winnings generated as a result of a clear system error will not be paid out.
Richard Casino accepts no liability for loss of gameplay data, connection interruptions, or device-related issues that arise on the player’s end.
12. Limitation of Liability
To the maximum extent permitted by law, Richard Casino’s liability to any player shall be limited to the net balance of funds held in that player’s account at the time the claim arises. Richard Casino is not liable for any indirect, consequential, or incidental losses, including loss of winnings, loss of opportunity, or emotional distress.
Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, where such limitation is prohibited by Australian law.
13. Governing Law and Disputes
These Terms are governed by the laws applicable to the jurisdiction in which Richard Casino holds its operating licence. Any dispute arising between you and Richard Casino should first be directed to our support team for informal resolution.
If a satisfactory resolution cannot be reached, players may escalate the matter through the dispute resolution process outlined by the relevant licensing authority. Details of our licence and regulatory oversight are available on the Licence Information page.
You may contact us with any dispute or complaint:
- Email: welcome@richard-cassino-australia.com
- Phone: +61 2 8015 7080
- Address: Level 32, 1 Farrer Place, Sydney NSW 2000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM
14. Severability
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or removed entirely if modification is not possible. The remaining provisions will continue in full force and effect.
15. Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, and any bonus-specific terms published on the website, constitute the entire agreement between you and Richard Casino in respect of your use of the platform. They supersede any prior representations, discussions, or agreements, whether written or oral.