Your Privacy at Richard Casino
Richard Casino takes the handling of personal information seriously. This Privacy Policy sets out how we collect, use, store, disclose, and otherwise manage personal information about the people who use our website at https://richard-cassino-australia.com/ and related services.
We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where the Interactive Gambling Act 2001 (Cth) and applicable state or territory gambling regulations impose additional obligations on us regarding the protection of player information, those obligations are also reflected in our practices.
By registering an account, accessing our games, or using any part of our platform, you acknowledge that you have read and understood this policy.
1. Who We Are
Richard Casino operates from Level 32, 1 Farrer Place, Sydney NSW 2000, Australia. You can reach our team by phone at +61 2 8015 7080, by email at welcome@richard-cassino-australia.com, or through the contact form on our Contact Us page.
References to “Richard Casino”, “we”, “us”, or “our” throughout this document all refer to the same entity responsible for operating this platform.
2. What Personal Information We Collect
We only collect information that is reasonably necessary to provide our services, meet our regulatory obligations, and maintain the integrity of our platform. Depending on how you interact with us, this may include:
2.1 Information You Give Us Directly
- Full legal name and date of birth
- Residential address and proof of address
- Email address and phone number
- Government-issued identification documents (for identity and age verification)
- Payment method details, including card numbers or cryptocurrency wallet addresses where applicable
- Source of funds information, where required under anti-money laundering procedures
- Responsible gambling preferences and self-exclusion requests
- Correspondence with our support team
2.2 Information We Collect Automatically
- IP address and approximate geographic location
- Device type, browser version, and operating system
- Pages visited, session duration, and navigation behaviour on the site
- Cookie identifiers and similar tracking data (see our Cookie Policy for full details)
- Deposit and withdrawal history
- Game activity, including session lengths and wagering patterns
2.3 Information from Third Parties
In some cases we receive personal information from outside sources, including:
- Identity verification and KYC providers who assist us in confirming your identity
- Payment processors who handle transaction data on our behalf
- Fraud detection and risk management services
- Regulatory or law enforcement bodies, where legally required
3. How We Use Your Personal Information
We use personal information for the following purposes:
3.1 Account Registration and Verification
Australian gambling regulations require us to verify the identity and age of all players before allowing real-money play. We use the information you provide to confirm that you are who you say you are, that you meet the minimum age requirement of 18 years, and that you are not subject to a self-exclusion order or any other restriction that would prevent you from holding an account.
3.2 Service Delivery
Processing deposits and withdrawals in Australian dollars (AUD) and cryptocurrency, providing access to games and promotions, sending transactional communications related to your account, and resolving support enquiries all require us to use your personal data.
3.3 Legal and Regulatory Compliance
We are required by law to maintain certain records and to conduct customer due diligence. This includes obligations under:
- The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
- The Interactive Gambling Act 2001 (Cth)
- The Privacy Act 1988 (Cth)
- Applicable state and territory gambling legislation
3.4 Responsible Gambling
We monitor account activity to identify signs of problem gambling behaviour. Where we detect patterns that suggest a player may be experiencing harm, we may use this information to reach out, apply account restrictions, or refer the player to support services. This is both a legal obligation and a core part of how we operate.
3.5 Security and Fraud Prevention
We analyse account and transaction data to detect unusual activity, prevent fraud, protect against account takeovers, and maintain the security of our platform for all users.
3.6 Marketing Communications
Where you have consented to receive marketing from us, we may send you information about promotions, new games, and relevant offers. You can withdraw this consent at any time by contacting us at welcome@richard-cassino-australia.com or by using the unsubscribe link in any marketing email we send.
3.7 Platform Improvement
Aggregated and anonymised usage data helps us understand how players interact with Richard Casino, which areas of the site perform well, and where improvements can be made.
4. Age Verification
We do not knowingly collect personal information from anyone under the age of 18. The provision of gambling services to minors is prohibited under Australian law, and we take this obligation seriously. Identity documents submitted during registration are checked specifically to confirm that the account holder is 18 or older. If we become aware that an account has been registered by a minor, we will close the account immediately and return any balance after satisfying our compliance requirements.
5. Disclosure of Personal Information
We do not sell your personal information to third parties. We may share it in the following circumstances:
5.1 Service Providers
We engage third-party companies to help us operate the platform. These include KYC and identity verification providers, payment processors, IT infrastructure providers, customer support tools, and fraud detection services. Each of these providers is bound by contractual obligations to handle your information only for the purposes we specify and in a manner consistent with the APPs.
5.2 Regulatory and Law Enforcement Disclosure
We may be required to disclose personal information to government agencies, regulators, or law enforcement bodies where the law requires it. This includes responses to court orders, subpoenas, or requests from bodies such as AUSTRAC in connection with AML/CTF obligations.
5.3 Corporate Transactions
In the event of a merger, acquisition, or sale of business assets, personal information held by Richard Casino may be transferred as part of that transaction. We would take reasonable steps to ensure the receiving party maintains protections consistent with this policy.
5.4 Overseas Disclosure
Some of our service providers are located outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the APPs in relation to that information. By using Richard Casino, you acknowledge that such transfers may occur. Where we cannot ensure an overseas recipient will apply comparable protections, we will seek your consent before the transfer or rely on a permitted exception under the Privacy Act.
6. Data Security
We use a combination of technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These include:
- SSL/TLS encryption for data transmitted between your device and our servers
- Encryption of sensitive data at rest
- Access controls that restrict who within our organisation can view personal data
- Regular security assessments and monitoring
- Staff training on data handling and privacy obligations
No system is completely immune to risk. If you have reason to believe that your Richard Casino account or personal information has been compromised, contact us immediately at welcome@richard-cassino-australia.com or call +61 2 8015 7080.
7. Data Retention
We retain personal information for as long as your account is active and for a period afterwards as required by law or legitimate business necessity. Australian AML/CTF regulations require us to keep certain transaction and identity records for a minimum of seven years. After the applicable retention period expires, personal information is securely deleted or de-identified.
Where you have requested deletion of your data and no legal obligation requires us to retain it, we will process that request within a reasonable timeframe and confirm when it has been completed.
8. Cookies and Tracking Technologies
Richard Casino uses cookies and similar technologies to keep your session active, remember your preferences, and understand how the platform is being used. Some cookies are essential for the site to function, while others relate to analytics or marketing. You can manage your cookie preferences through your browser settings or via our Cookie Policy, which is available on our website.
Disabling certain cookies may affect your experience on the site, including your ability to stay logged in or access certain features.
9. Your Rights Under the Privacy Act
As an individual whose information we hold, you have the following rights:
9.1 Access
You have the right to request access to the personal information we hold about you. We will respond to access requests within 30 days. In some circumstances, we may charge a reasonable fee to cover the cost of retrieving and providing that information.
9.2 Correction
If you believe any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you can ask us to correct it. We will take reasonable steps to do so and will notify any third parties to whom we have disclosed the information if correction is necessary.
9.3 Anonymity and Pseudonymity
Under APP 2, individuals generally have the right to interact with entities anonymously or using a pseudonym. However, given our legal obligations to verify identity, age, and source of funds under Australian gambling and AML/CTF laws, we are not in a position to allow anonymous or pseudonymous accounts. The law requires us to know who our players are.
9.4 Complaints
If you believe we have handled your personal information in a way that breaches the APPs, you can raise a complaint with us directly. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Responsible Gambling and Data Use
Richard Casino is committed to promoting responsible gambling. We use account data, including deposit frequency, session duration, and wagering patterns, to identify players who may be showing signs of harm. This analysis informs our responsible gambling interventions, which may include outreach from our team, recommended breaks, deposit limits, or referrals to external support services.
Players can set their own responsible gambling preferences from within their account settings. If you wish to self-exclude, please contact our team directly at welcome@richard-cassino-australia.com. Self-exclusion data is treated with strict confidentiality and is retained for as long as necessary to enforce the exclusion effectively.
11. Direct Marketing Opt-Out
Under the APPs and the Spam Act 2003 (Cth), you have the right to opt out of receiving direct marketing communications from us at any time. To stop receiving marketing emails, either click the unsubscribe link at the bottom of any promotional message or send a request to welcome@richard-cassino-australia.com. We will process opt-out requests promptly and within the timeframe required by law.
Opting out of marketing does not affect your receipt of transactional messages related to your account, such as deposit confirmations, verification requests, or security alerts.
12. Third-Party Websites
Our website may contain links to external sites that are not operated by Richard Casino. This Privacy Policy applies only to information collected through our own platform. We have no control over and accept no responsibility for the privacy practices of third-party websites. We encourage you to read the privacy policies of any external sites you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Material changes will be communicated to registered players via email or through a notice on the website. Your continued use of Richard Casino following any update constitutes your acceptance of the revised policy.
14. How to Contact Us
For any privacy-related enquiries, access requests, correction requests, or complaints, please reach out to us through any of the following:
- Email: welcome@richard-cassino-australia.com
- Phone: +61 2 8015 7080
- Post: Level 32, 1 Farrer Place, Sydney NSW 2000, Australia
- Online form: richard-cassino-australia.com/contact-us
Our office hours are Monday to Saturday, 9AM to 6PM. We aim to respond to all privacy enquiries within 5 business days.