This page provides comprehensive information regarding the legal status, regulatory compliance, and operational framework of Richard Casino. We are committed to full transparency in all matters pertaining to our licence, corporate structure, and obligations under applicable law. Players are encouraged to review this information carefully prior to registering an account or placing any wagers on our platform.
1. Operator Details
Legal entity name: Rabidi N.V.
Registration number: 163631
Country of incorporation: Curacao
Registered address: Scharlooweg 39, Willemstad, Curacao
Richard Casino is owned and operated by Rabidi N.V., a company duly incorporated under the laws of Curacao. All contractual relationships entered into via the platform are governed by the terms and conditions of Rabidi N.V.
2. Licence and Regulatory Authority
Licence type: Online Gaming Licence (Master Licence)
Licence number: 365/JAZ
Issuing authority: Gaming Services Provider N.V. (sublicensee operating under the Master Licence issued by Antillephone N.V.)
Jurisdiction: Curacao, Kingdom of the Netherlands
Richard Casino operates pursuant to a valid gaming sublicence issued under the Curacao e-Gaming regulatory framework. The master licence (licence number 365/JAZ) is held by Antillephone N.V. and authorises the provision of online gaming services globally, subject to applicable territorial restrictions outlined below.
The Curacao gaming authority requires all licensed operators to maintain adequate player fund protections, implement responsible gambling measures, and comply with applicable anti-money laundering regulations. Any enquiries regarding the validity of our licence may be directed to the issuing authority.
3. Territory of Services and Jurisdictional Restrictions
Richard Casino accepts registrations from players located in Australia and numerous other permitted jurisdictions. However, our services are expressly unavailable to residents of the following restricted territories:
- United States of America and its territories
- United Kingdom
- France and French territories
- Netherlands and Dutch territories
- Spain
- Denmark
- Australia (Northern Territory, where separate local licensing requirements apply)
- Any other jurisdiction where online gambling is prohibited or requires a locally issued licence not held by the operator
It is the sole responsibility of the player to ensure that online gambling is lawful in their jurisdiction of residence prior to registering an account. Richard Casino does not provide legal advice and makes no representations regarding the legality of online gambling in any specific jurisdiction. Players who access the platform from a restricted territory do so at their own risk and in breach of our Terms and Conditions.
4. Age Verification and Eligibility
Access to Richard Casino is strictly limited to individuals who are 18 years of age or older. This age restriction applies universally across all jurisdictions in which our services are made available, regardless of whether local law permits gambling at a lower minimum age.
We operate a robust age verification process as part of our Know Your Customer (KYC) procedures. Players may be required to submit documentary evidence of their age at any stage during the account lifecycle, including but not limited to:
- At the point of registration
- Prior to processing a withdrawal request
- Where the platform detects indicators of potential underage access
- At random intervals as part of ongoing compliance monitoring
Any account found to belong to an individual under the age of 18 will be suspended immediately and all associated funds will be handled in accordance with applicable regulatory guidance and our internal procedures. Richard Casino reserves the right to withhold winnings generated by underage players pending investigation and regulatory consultation.
5. Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
5.1 General Principles
Richard Casino maintains a comprehensive Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance programme in accordance with the requirements of the Curacao gaming regulatory framework and internationally recognised standards, including recommendations issued by the Financial Action Task Force (FATF).
Our AML/CTF policy is designed to prevent the use of our platform for money laundering, terrorist financing, fraud, or any other financial crime. All employees and agents involved in the operation of the platform receive training on AML/CTF obligations and are required to adhere strictly to our internal compliance procedures.
5.2 Customer Due Diligence
As part of our KYC obligations, we collect and verify information from all players. The standard verification process requires submission of the following documentation:
- Proof of identity: A valid government-issued photographic identification document (passport, national identity card, or driver’s licence)
- Proof of address: A recent utility bill, bank statement, or official correspondence dated within the preceding three months
- Proof of payment method: Documentation confirming ownership of any payment method used to deposit or withdraw funds
- Source of funds: Where required by risk assessment, documentation evidencing the legitimate origin of funds used for gambling activity
Enhanced due diligence (EDD) measures may be applied in circumstances where a player’s account activity presents an elevated risk profile, including but not limited to high-value transactions, unusual betting patterns, or inconsistencies in provided information.
5.3 Transaction Monitoring
All financial transactions conducted on the platform are subject to automated and manual monitoring. We reserve the right to delay, suspend, or refuse the processing of any transaction where there are reasonable grounds to suspect that it may be linked to money laundering, fraud, or another financial crime. In such circumstances, we are obligated to file a Suspicious Activity Report (SAR) with the relevant competent authority and are legally prohibited from disclosing such reporting to the subject of the report (the “tipping off” prohibition).
6. Data Protection and Privacy
Richard Casino is committed to the lawful, fair, and transparent processing of personal data in accordance with applicable data protection legislation. Our Privacy Policy sets out in full detail the categories of personal data we collect, the purposes and legal bases for processing, our data retention practices, and the rights available to individuals whose data we hold.
Key principles underpinning our data protection approach include:
- Lawfulness and transparency: Personal data is processed only where a valid legal basis exists, and players are informed of how their data is used at the point of collection
- Purpose limitation: Data is collected for specified, explicit, and legitimate purposes and is not processed in any manner incompatible with those purposes
- Data minimisation: We collect only the personal data that is necessary for the purposes for which it is processed
- Accuracy: Reasonable steps are taken to ensure that personal data is accurate and kept up to date
- Storage limitation: Personal data is retained only for as long as is necessary for the purposes for which it was collected, subject to any applicable legal retention obligations
- Security: Appropriate technical and organisational security measures are implemented to protect personal data against unauthorised access, disclosure, alteration, or destruction
Players may exercise their data subject rights (including the right of access, rectification, erasure, restriction of processing, and portability, where applicable) by contacting our Data Protection team via the contact details set out in our Privacy Policy.
7. Responsible Gambling
7.1 Our Commitment
Richard Casino recognises that, for a small proportion of individuals, gambling may become harmful. We are committed to providing a safe and responsible gambling environment and to making available tools and resources that assist players in maintaining control over their gambling activity.
Our responsible gambling framework is integrated into the design and operation of the platform and includes both proactive and reactive measures.
7.2 Player-Controlled Limit Tools
All registered players have access to the following self-management tools via their account settings:
- Deposit limits: Players may set daily, weekly, or monthly limits on the amount of funds that may be deposited into their account
- Loss limits: Players may restrict the amount of losses they are permitted to incur within a defined timeframe
- Wager limits: Players may set a cap on the total value of bets placed within a specified period
- Session time limits: Players may limit the duration of individual gambling sessions
- Reality checks: Players may configure periodic notifications reminding them of the time elapsed during a session
- Self-exclusion: Players may elect to exclude themselves from the platform for a defined period or indefinitely. Self-exclusion requests are processed promptly and, once active, cannot be reversed during the minimum exclusion period
- Cool-off periods: Players may request a temporary suspension of their account for a short defined period as a less permanent alternative to full self-exclusion
7.3 Third-Party Support Resources
Players who are concerned about their own gambling behaviour, or that of someone they know, are encouraged to seek assistance from the following independent support organisations:
- Gambling Help Online (Australia) – 1800 858 858
- Gambling Help NSW
- Gamblers Anonymous Australia
8. Dispute Resolution
8.1 Internal Complaints Procedure
Any player who wishes to raise a complaint in relation to the operation of the platform, a specific transaction, a bonus or promotional matter, or any other aspect of their account relationship with Richard Casino should, in the first instance, contact our Customer Support team. We endeavour to acknowledge all complaints within 24 hours and to provide a substantive response within five (5) business days of receipt.
Complaints may be submitted via:
- Live chat: Available directly on the platform
- Email: support@richard-cassino-australia.com
When submitting a complaint, players should provide the following information to facilitate efficient handling:
- Full registered name and account username
- A clear description of the nature of the complaint
- Relevant dates and transaction identifiers, where applicable
- Any supporting documentation or evidence
8.2 Escalation and Alternative Dispute Resolution
In the event that a complaint is not resolved to the player’s satisfaction through the internal complaints procedure, the player may escalate the matter to an independent alternative dispute resolution (ADR) body. Richard Casino operates under the Curacao e-Gaming licence framework, and unresolved disputes may be referred to:
- Gaming Curacao – the regulatory authority responsible for the oversight of operators licensed under the Curacao framework. Complaints may be submitted via the official Gaming Curacao website at www.gaming-curacao.com
Players should note that the ADR process is a separate and independent mechanism from any judicial proceedings and does not affect the player’s right to pursue remedies through the courts of competent jurisdiction.
9. Amendments to This Page
Richard Casino reserves the right to amend the information set out on this page at any time, including where required by changes to applicable regulatory requirements or our operational circumstances. Any material changes will be communicated to registered players in advance of coming into effect. Continued use of the platform following notification of any such changes constitutes acceptance of the amended terms.
This page was last reviewed and updated in May 2025. For any questions regarding the information contained herein, please contact our Compliance team via the contact details provided in the Dispute Resolution section above.