Our Commitment to Safe and Responsible Play
Richard Casino takes responsible gambling seriously. This page exists not as a formality, but because we believe that gaming should stay enjoyable, and we know that for some people it can stop being that. If you are reading this to understand your options or to help someone else, everything you need is here.
Gambling in Australia is legal for adults aged 18 and over. At Richard Casino, we verify the age and identity of every player before allowing real-money play. No exceptions are made, and no workarounds are tolerated.
Recognising a Problem Before It Escalates
Most people who gamble never experience serious difficulties. But gambling-related harm does occur, and it rarely announces itself clearly. Some signs that gambling may be becoming a problem:
- Spending more money or time gambling than you originally planned
- Chasing losses by placing additional bets to try to recover what you have spent
- Feeling anxious, irritable, or restless when you are not gambling
- Borrowing money or selling possessions to fund your gambling
- Hiding your gambling activity from family members or friends
- Neglecting work, study, or personal responsibilities because of time spent gambling
- Using gambling as a way to cope with stress, boredom, or difficult emotions
Recognising these patterns in yourself is a meaningful first step. Recognising them in someone you care about is equally important.
Tools Available to You at Richard Casino
Your Richard Casino account includes a set of controls you can use at any time. These are not difficult to access, and we encourage you to use them proactively rather than only in a crisis.
Deposit Limits
You can set daily, weekly, or monthly limits on how much money you deposit into your account. Once a limit is in place, it takes effect immediately when you reduce it. Increasing a limit is subject to a cooling-off period, which gives you time to reflect before more funds become available.
Session Time Limits
You can cap the amount of time you spend in a single gaming session. When the limit is reached, you will be logged out automatically. Setting a session limit is a practical way to keep gaming within a defined part of your day.
Loss Limits
A loss limit lets you specify the maximum amount you are willing to lose within a given period. Once that threshold is reached, your account will not allow further real-money play until the period resets or your limit is reviewed.
Reality Checks
Reality check notifications are periodic reminders that appear while you are playing. They display how long you have been in your session and give you the option to pause or stop. You can set the frequency that suits you.
Self-Exclusion
If you feel that you need a break from gambling altogether, you can exclude yourself from Richard Casino for a set period or on a permanent basis. During any self-exclusion period, your account will be suspended, you will not receive promotional communications, and you will not be able to reactivate your account until the exclusion has expired. Permanent exclusions are not reversed.
To activate self-exclusion or any of the tools listed above, go to your account settings or contact our support team directly at welcome@richard-cassino-australia.com or by phone on +61 2 8015 7080.
National Self-Exclusion: BetStop
Australia operates a national self-exclusion register called BetStop, administered by the Australian Communications and Media Authority (ACMA). BetStop allows you to exclude yourself from all licensed online gambling services in Australia in a single step, rather than contacting each operator separately.
Registration with BetStop is free. Exclusions can be set for periods ranging from three months to a lifetime. Once registered, participating operators are legally required to suspend your account and prevent you from opening new ones.
You can register at www.betstop.gov.au.
Support Services in Australia
Professional support is available to anyone affected by gambling, whether that means you, a family member, or a friend. The following services are free, confidential, and staffed by trained counsellors.
Gambling Help Online
Gambling Help Online provides free counselling, information, and peer support for people affected by gambling problems. You can access live chat, email counselling, and self-help tools at any time of day.
www.gamblinghelponline.org.au | Phone: 1800 858 858 (24 hours, 7 days)
Lifeline Australia
Lifeline supports Australians in crisis, including those experiencing distress linked to gambling. The service is available around the clock.
Phone: 13 11 14 | www.lifeline.org.au
Beyond Blue
Beyond Blue offers support for anxiety and depression, both of which frequently accompany gambling-related harm.
Phone: 1300 22 4636 | www.beyondblue.org.au
Relationships Australia
For families and partners affected by someone else’s gambling, Relationships Australia offers counselling and practical support.
Phone: 1300 364 277 | www.relationships.org.au
MoneySmart (ASIC)
If gambling has created financial difficulties, MoneySmart provides free guidance on managing debt and accessing financial counselling services.
Protecting Minors
Anyone under the age of 18 is strictly prohibited from opening an account or playing any game at Richard Casino. We verify age at registration and may request identity documentation at any point. If we have reason to believe a minor has accessed an account, that account is suspended immediately and any funds may be forfeited in accordance with our Terms and Conditions.
If you share a device or a household with young people, we strongly recommend using parental control software to restrict access to gambling websites. Tools such as Net Nanny, CyberSitter, and the built-in family controls available on most operating systems can all be configured to block gambling-related content.
How We Approach Responsible Gambling as an Operator
Richard Casino trains its support staff to identify signs of gambling-related harm and respond appropriately. Our team does not pressure players to deposit more, does not target players who have set limits with upsell messaging, and does not contact players who have self-excluded.
Promotional activity at Richard Casino is subject to internal review to ensure it does not target vulnerable players or encourage irresponsible behaviour. Players who have activated any responsible gambling tool, including deposit limits or self-exclusion, are automatically removed from promotional targeting.
We comply with the Interactive Gambling Act 2001 (Cth) and all applicable guidelines issued by the ACMA in relation to online gambling services provided to Australian residents.
Gambling Is Entertainment, Not a Financial Strategy
Every game at Richard Casino involves chance. The outcomes of pokies, table games, and live dealer games are determined by random number generators or physical processes that cannot be predicted or influenced. No betting system, strategy, or pattern of play changes the underlying odds. Gambling should be approached as a form of entertainment with a cost, not as a method of generating income or recovering financial losses.
If the enjoyment has gone out of it, that is worth paying attention to.
Contact Us
If you want to apply any of the account tools described on this page, or if you simply want to speak with someone at Richard Casino about your situation, our support team is available to help.
- Email: welcome@richard-cassino-australia.com
- Phone: +61 2 8015 7080
- Address: Level 32, 1 Farrer Place, Sydney NSW 2000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM
For matters outside office hours, please use the email address above or reach out through Gambling Help Online on 1800 858 858, which operates 24 hours a day.